* This policy only applies to orders placed on innogear.com. For orders placed on Amazon or Walmart, please use the "Contact Seller" function on each site.
* To return or exchange your product, please contact us via the Contact Form at first; after consultation, please send your item to 20895 currier road unit B, walnut, CA, 91789, U.S.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange(except product quality issues).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
There are certain situations where only partial refunds are granted (if applicable):
Book with obvious signs of use;
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened;
Any item not in its original condition is damaged or missing parts for reasons not due to our error;
Any item that is returned more than 30 days after delivery.
Additional non-returnable items:
Downloadable software products;
Some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If the item is not defective or damaged, you will be responsible for paying for your own shipping cost for returning it. Shipping cost is non-refundable. The refund you receive will only be the product cost.
But if the item is defective or damaged, we will pay for the freight, you will receive a full refund including the product cost and the return shipping cost.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact Form.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via the Contact Form, after consultation, please send your item to 20895 currier road unit B, walnut, CA, 91789, U.S.
(Using consultation with customer service as a standard.)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return or exchange your product, you should mail your product to 20895 currier road unit B, walnut, CA, 91789, U.S.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.