Shipping & Delivery Policy – InnoGear

Shipping & Delivery Policy

* This policy only applies to orders placed on innogear.com. For orders placed on Amazon or Walmart, please use the "Contact Seller" function on each site.

This shipping and delivery policy ("Shipping and Delivery Policy") covers the shipment and delivery of any items you purchase from innogear.com.

This Shipping and Delivery Policy is subject to the Terms of Use for the InnoGear website on which you made your purchase.

Shipping Provider

We ship out all orders placed on innogear.com via our Amazon warehouse, shipping method randomly chosen by Amazon.

Shipping & Tracking

We ship out orders in 24hours, except weekends and holidays.

However, we need to wait for Amazon to provide the exact tracking number, it may take up to 3 working days for your order to be fulfilled on Shopify, sometimes even longer.

Contact us at service@innogear.com if you have any problem with your order.


Shipping Costs

We offer Free Shipping for all orders, if you prefer a faster shipping method, you need to pay extra shipping fee; shipping costs for your order are non-refundable.

Timeframes for delivery

All orders will deliver within 7-10 working days.

Please be aware, the date of delivery for your order may vary due to carrier shipping practices, delivery location, the method of delivery and the total quantity of items ordered.

In addition, all orders are subject to product availability, your order may be delivered in separate shipments. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order.

Order Tracking

You may be able to track most of your orders in My Account-Orders, or the email you received after you placed the order.

For orders shipped via Amazon Logistics, unfortunately, we don't have a certain website to check shipping status, if you need to know about your shipping status, please contact us at service@innogear.com


This Shipping and Delivery Policy is subject to change without notice. The version of this Shipping and Delivery Policy in effect at the time of your purchase will govern your purchase. InnoGear recommends you print or otherwise retain a copy of this Shipping and Delivery Policy at the time of your purchase.

Effective Date: This Shipping and Delivery Policy was last revised on July 30th, 2018.